FAQ

What is Rasoi Ka khana ?

Rasoikakhana is a one place stop for all your food needs while ordering online, we bring to you a unique service from where you can order food online sitting on train from your seat , or from your home and we also bring to the tiffin services which takes care of your lunch delivery to your office.you can now order food online of your choice from the quality restaurants along the path you choose to take it can be on train or at your house or at your office.we make sure the food ordered by you reaches on time by the advanced tracking system we have developed if you are travelling through train to make sure the food reaches fresh and hot all time you order food with us.


how do i order food from the restaurant of my choice?

Ordering food online on raoikakhana is like a child’s play. All you have to do is

IF TRAIN-select the train number and date,along with the station you want the food to be delivered at. The list of restaurants pops up along with the menu. You just have to click and select your food,select the payment method, and its done. You would receive the order confirmation with an sms and your food is ready to be delivered.

IF HOME SERVICES- select you city date,along with the area you want the food to be delivered at. The list of restaurants pops up along with the menu. You just have to click and select your food,select the payment method, and its done. You would receive the order confirmation with an sms and your food is ready to be delivered


Is there any extra charges to use this site?

Not at all, there are no such charges in rasoikakhana.com


What is the procedure to make payment for the food ordered?

The preferred mode of payment would be the choice of the customer to make while placing an order. You can make payment from netbanking or through your credit cards,debit cards of all banks, however you may also select the option of cash on delivery. The order delivered to you would have a bill and the payment can directly be made the delivery person. Exact change in hand while taking cash on delivery is much appreciated.


Do I have the provision of making advance booking?

Absolutely yes, you do have the provision of making advance booking for the food, all you hav to do is jus select the time and date of journey and you will receive the order on the said date.


Why is online ordering better than phone orders?

Online ordering gives you the advantages of selecting the best restaurant available of your choice and the menu to select the food from where ever you are and would like to rather than hearing it from a person you would also be able to read the reviews written by co passengers and customer which would make your selection easier.however you could still order food through our customer care number 9022122212.


Best time to order food?

You can book your order online on www.rasoikakhana.com 24/7/365. You can also place your order by phone by dialing rasoikakhana’s customer care executives from 8:00 AM to 10:00 PM.


Till what time can I get food?

Food delivery at a particular station depends on the restaurant operation time,and its usually between 7:00AM to 11:00PM


Is the delivery time guaranteed?

The delivery time usually depends on the actual train arrival time or the trains running schedule. Rasoikakhana tracks the train running status and coordinates with the restaurant to make sure that the food is delivered to you on time just as the train arrival at that particular station. Please note rasoikakhana is not responsible for the delays in the train running late, however rasoikakhana will make all efforts for the food to be delivered to you at your seat.


How do I resolve the queries related to my order bookings?

You can always mailus your queries at support@rasoikakhana.com or contact our customer care executive who would always be happy to help resolve your query.


What is the procedure to cancel the order booking?

You will always have the provision of cancelling your order one hour before the trains schedule or the train arrival at the station where the food id delivered or you can call our support team at 9022122212 who would be happy to resolve the complaint.


What should I do if my train is running late?

We make sure that we know the train running status and would coordinate with the restaurant to make sure the food delivered is hot and fresh. However if the train is delayed by more than two hours our support team would get in touch with you to make sure if you still want the food to be delivered at your station. You can also call us for any help to our customer care at 9022122212


How do I find my station?

Feel ree to contact us!! We are constantly adding new stations to our website in order to serve you better every day and the new stations may not yet be listed for you to find them. Call us at 9022122212 or email us at support@rasoikakhana.com to know about the new stations added.


Do I need to pay the delivery boy the tip?

No, you would not have to pay anything extra apart from the actual price of the food inclucive of the delivery charges. We suggest you not to pay any extra charges apart from the price pre-approved price.


Do I need to tip the delivery boy?

No, you do not need to tip the delivery boy. The meal price Rasoi Ka khana charges is inclusive of delivery cost. In fact we would suggest that you do not pay any extra amount that your pre-agreed price.


Is the information provided by me kept confidential?

We make sure that the information provided by you (personal details) would not be shared with anyone. However we may use the details given by you to send you the latest offers and promotional offers available at rasoikakhana. We do take care about securing your data in order to keep it safe. However due to open communication of the nature of the internet we cannot 100 % guarantee unauthorized access by the third party.


Can I still book my order if loose out on internet connection in between the process of order booking?

Yes, you can always call us at our customer care and still book your order. However if you hav received an order confirmation message from rasoikakhana than you need not worry as our team would give you a call to confirm the order.


If I don’t have internet access can I still use your service?

Yes,you surely can still use our services by calling us at our customer care at 9022122212 and book your order between 8:00AM to 10:00 PM. 4220.


What is your working time?

We are open 24/7/365 for your train food booking needs . you can also talk to our customer support executive between 8:00AM – 10:00PM all seven days of the week.


I don’t know how to order online..

That shouldn’t be an issue at all. You can call us at 9022122212 between 8:00AM- 10:00PM and our support team would be more than happy to make your journey more delicious by taking your order and would make sure its delivered to you.