Terms & Conditions

Rasoi Ka Khana is a company registered under Jewria Service Club India Private Limited in India and our registered office at 93-104, 4th Floor, Aditya Industrial Estate, Mind Space, Behind Evershine Mall, Linking Road, Malad West, Mumbai, Maharashtra- 400064 India.

If you have any problems with your order you can contact our customer care team by clicking on the "Request call back" tab and filling in the required fields or by calling our customer care number shown on this Website. One of our customer care representative will contact you and try to solve the issue you are facing with your order.

An important part of our quality control process is that consumers provide ratings and feedback on the website to reflect their experiences with restaurants. Please note that complaint must be lodged with our customer care team using the method described above within 48 hours of placing the order.

RasoiKaKhana may call, send sms and /or use other possible modes but not limited to Electronic or Printed medium for collecting its customer's feedback. You may access some areas of this Website without making a Rasoi Ka Khana order, and registering your details with us. Most areas of this Website are open to everyone. By accessing any part of this Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you must leave this Website immediately.

Rasoi Ka Khana may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.

The information is provided by Rasoi Ka Khana and it is presented on best-effort basis. While we continually try to improve its reliability and accuracy we want to disclaim the following with regards to the content presented on this website. Rasoi Ka Khana endeavors to keep all information contained in the www.rasoikakhana.com web site up-to-date. However, prices, listings, articles and other information are subject to change and are for information purposes only.

We want to be as accurate as possible; however certain conditions beyond our control could delay orders. If this occurs, we will make reasonable resolutions with a productive approach to solving the problem. Please treat maps as indicative; these maps will definitely get you close to the location but please don't hesitate referring other sources including Indian Railways for such information. The photographs of food items are only indicative and in many cases not actual photographs of the item to be delivered. Rasoi Ka Khana makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, photographs, products, services, contained on the website for any purpose.

Through this website you may be able to link to other websites which are not under the control of Rasoi Ka Khana. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website up and running smoothly. However, Rasoi Ka Khana takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control or for regular maintenance or commissioning of upgrades.

CHARGES

The membership of this website is free of cost and this includes the browsing of the site. However, charges shall be applicable on the services rendered by us through our site, including without limitation the food items being made available through the Site.

PAYMENT & PRICE

You understand that the contract is a bipartite contract between you and Us using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Us using Payment Facility.

CASH ON DELIVERY

. We will have the liberty to set a minimum order value for payment to be made via Cash on Delivery

. Payment to the courier staff should be done in cash. The invoice amount will be inclusive of all charges.

Refund Policy

In case of a refund due to an erroneous transaction or inability to deliver on the part of Rasoikakhana, the payment received will be refunded via cash or direct credit.

All refunds, if required to be done, will be processed within 7 working days of receipt by Rasoikakhana.com

Cancellation Policy

Orders placed can be cancelled within an hour before the arrival of the train in the station, on the Website by logging into your account or calling US at the provided number. Cancellations made beyond the deadline will be made on a best effort basis.

CONTACT US

If You have any questions regarding the Agreement, the practices of Rasoikakhana or any complaints with the service, you can e-mail us at info@rasoikakhana.com.

DELIVERY

Delivery period specified at the time of order may vary. Rasoikakhana will make all possible effort to ensure the delivery is made within decided timelines. However, any delays due to unavoidable situations will not be the responsibility of Rasoikakhana . The goods will be delivered to the address given at the time of giving the order.

RETURNS

Once Delivered,there is no return policy.